F.A.Q.'s
Lets save each other some time.
Will you sponsor me?
We are a small startup clothing company in a very competitive industry. As such all of our resources go into our products and our partners. We don’t advertise or sponsor athletes. That said, if you are an ambassador for our brand and our clothing we will get to know each other and things will work out well for both of us. The donkey believes in karma. * if your name is Fabian Cancellara you can ignore the third sentence.
How do I get into the custom tailored program?
It’s custom so it’s a little slower than off the rail. There’s a waiting list. Since day one the only way to get on the list is to send us a postcard that says something about you. Here is the link to the low down.
What is your return policy?
We have a 100 percent satisfaction guarantee; if for any reason you are not happy we will take the product back. We only ask that you decide before wearing it outdoors.
How do your garments wear?
Jerseys like bikes are made to be ridden hard but also cared for. Our products will rip, wear, get dirty, get bloody, get greasy, and get lots of compliments. Enjoy that process but be smart about how you wash them and if you plan on rolling down a Velcro hill into a razor blade pit, please wear another jersey.
Are ALL of your products made locally?
50% of our products are made within 15 miles of the donkey barn HQ, 20% within 200 miles, 20% within 1000 miles, and 10% Overseas. We use local vendors whenever possible with extreme prejudice because we like to know the people we do business with and support our community. But sometimes logistics win out. We use the best overall resource and common sense to ensure we deliver the best products to our customers every time.
Where do you make your jerseys?
Our jerseys are all made in MPLS MINN. We get the mesh from Miti in Italy because there is no other mesh like it on earth; our base fabric is from Virginia, our chest fabric is from California, and our printing is done across the hall. Our zippers are all YKK (best zippers available made in USA) and the thread I assume comes from a cotton mill along the Mississippi that is brought to us via canoe, but I have never technically verified this.